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warranty |
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click here to open WARRANTY REGISTRATION CARD |
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Where is the Serial No.?
Serial number is the 6 digits code that has 5 numbers and 1 letter located on the PIN tag affixed to the unit (see samples below).
NOTE: If you cannot locate the PIN Tag., then the light fixture you have is the earlier batch that has yet come with a Serial No. You can fill out the registration form without the Serial No. and email, fax or mail it back to us.
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30 DAY PRODUCT GUARANTEE |
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• If within 30 days of purchase you experience any problems with this Wave Point® Technology product, return it to the retailer where
purchased for replacement. Product must be returned in its original box, with all original parts and must be accompanied by the original
receipt as proof of purchase.
• Products beyond the 30 days of purchase that experience problems should NOT be returned to the retailer, supplier, or distributor.
These Wave Point® products fall under the auspices of the Wave Point® Technology 1 year limited direct manufacturer warranty.
All such problems must be addressed directly with Wave Point® by the warranty holder (see below). |
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NOTE: Wave Point® Technology’s warranty policy is subject to change without notice |
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1 YEAR DIRECT MANUFACTURER LIMITED WARRANTY
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• Wave Point® Technology products are warranted to all registered warranty product owners to be free of defect in materials
and workmanship for one (1) year from date of purchase.
• URGENT: Fill out the warranty registration card included in the box/instruction (click here to open WARRANTY REGISTRATION CARD)
to activate registration in the WavePoint™ limited warranty program. Warranty card must be completed and returned to
Wave Point® Technology within thirty (30) days of purchase.
• Under this program, Wave Point® Technology will, at its election, repair, replace or make appropriate adjustment where inspection
by the Wave Point® company discloses any such defects occurring in normal usage within one (1) year after consumer purchase.
• Only properly registered Wave Point® products are eligible for this warranty service.
• After the 30 ( thirty ) day guarantee has expired, contact Wave Point® Technolog directly for warranty product repair. Do NOT return
such Wave Point® products to the retailer, distributor or supplier for repair or replacement.
• Wave Point® Technology is not responsible for any removal, installation or shipping costs incurred in the warranty process.
• Lamps are not covered under the 1 Year limited warranty.
• Warranty is void if the failure of Wave Point® product or system or any part, sealant or component thereof is found to be caused by misuse,
tampering, negligence, abuse, misapplication, failure to properly maintain the product, failure to keep dry (not to come in contact with water),
salt build up, or use without Ground Fault Circuit Interrupter.
• This warranty is non-transferable.
• This warranty is limited to possible parts replacement and labor connected therewith. Wave Point® Technology is not liable for any
incidental or consequential damages including but not limited to loss of life, personal injury, property damage, damage to equipment,
or lost wages, income, profits or savings.
NOTE: Some US states do not allow liability limitations or exclusions on incidental or consequential damages to the extent listed in the above disclaimer. Check your local state regulations for details on regulations specific to your state.
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NOTE: Wave Point® Technology’s warranty policy is subject to change without notice. |
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Optional 3 Year Premium Extended Warranty
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• Wave Point® Technology product owners may purchase our 3 Year Premium Extended Warranty online on our web site within 30 days
of purchase prior to the expiration of the 30 Day Product Guarantee. This warranty covers all major parts and labor for 3 years from
date of purchase.
• Costs are based on the equipment being placed under extended warranty. The costs for all extended warranty plans are available
online on the web site.
• Lamps are not covered under 3 year extended warranty.
• For complete details and enrollment go to www.wave-point.com/extendedwarranty |
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NOTE: Wave Point® Technology’s warranty policy is subject to change without notice. |
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RETURNING PRODUCTS FOR WARRANTY REPAIR |
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Contact Wave Point® Customer Support at www.wave-point.com/helpdesk for all trouble shooting, warranty verification and return authorization numbers.
NOTE: Products returned without Return Authorization Numbers will be refused.
Procedures:
I HAVE A COPY OF MY ORIGINAL COMPLETED WARRANTY CARD:
Wave Point® product owners seeking warranty resolution should return their Wave Point® product directly to the manufacturer along with:
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Return Authorization Number clearly written on outside of box
2. Copy of warranty card with attached copy of original receipt as proof of purchase
3. Warranty holder’s address, phone number and email address if different than listed on warranty card
4. Written explanation of problem
I DO NOT HAVE A COPY OF MY ORIGINAL COMPLETED WARRANTY CARD:
In the event you do NOT have a copy of your original completed Warranty Card you may choose instead to forward
your full customer contact information and proof of purchase as listed below:
1.
Return Authorization Number clearly written on outside of box
2. Copy of original receipt as proof of purchase
3. Warranty holder’s name, address, phone number and email address
4. The WavePoint™ serial number as listed on the product being returned
5. Written explanation of the problem
Send to:
Wave Point® Technology
Warranty Repair Desk
(Please email us at wave-point@verizon.net for the address)
In the event Wave Point® products are returned for warranty work and are found to be outside the parameters of the warranty or otherwise caused by other than normal usage, the warranty holder will be contacted by phone or email and offered the option of (a) repair and
return at the owner’s expense, (b) return of the product to the owner “as is” at the owner’s expense, or (c) disposal of the product.
Only prepaid freight returns will be accepted. All freight is the responsibility of the warranty holder. |
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NOTE: Wave Point® Technology’s warranty policy is subject to change without notice. |
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RETURNING PRODUCTS FOR OUT-OF-WARRANTY REPAIR |
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Wave Point® owners experiencing problems with a Wave Point® product no longer under warranty may send their WavePoint™ product
to Wave Point® Technology for repair.
For help with, or repair of, products no longer under warranty, contact Wave Point® Customer Support at
www.wave-point.com/helpdesk for trouble shooting tips and/or return authorization numbers. Products returned
without a return authorization number will be refused.
Procedures:
Wave Point® product owners seeking product repair should return their Wave Point® product directly to the manufacturer along with:
1. Return Authorization Number clearly written on outside of box
2. Owner’s name, address, phone number and email address
3. The Wave Point® serial number as listed on the product being returned
4. Written explanation of problem
Send to:
Wave Point® Technology
Repair Desk
(Please email us at wave-point@verizon.net for the address)
All repair and shipping costs are the responsibility of the owner. Depending on the problem and/or cost, products are not always repairable.
In such instances all shipping costs remain the responsibility of the owner.
If a Wave Point® product returned for repair is found to be either non-repairable or beyond a reasonable cost to repair, the owner will be contacted by Wave Point® and offered the option of either disposal of the product or return to the owner at the owner’s expense. |
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NOTE: Wave Point® Technology’s warranty policy is subject to change without notice. |
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